FAQs

🛍️ Order Processing & Shipping Information

At Truvia, every order is treated with care — because behind every purchase is a person who matters. From checkout to doorstep, our goal is to make your delivery experience smooth, transparent, and worry-free.

⏱️ Processing Your Order

Each order is thoughtfully reviewed, quality-checked, and packed with care.
Please allow 3–5 business days for processing before your order ships. During peak seasons or special launches, processing may take slightly longer — but we promise it’s worth the wait.

🚚 Estimated Delivery Times

🇺🇸 United States Orders

  • Shipped via USPS or FedEx

  • Estimated delivery: 15–20 business days after processing

🌍 International Orders

  • Delivery times vary by region and carrier

  • Most orders arrive within 15–30 business days

⚠️ Delays & Special Circumstances

While we work hard to deliver on time, occasional delays may occur due to:

  • Holidays or high-demand periods

  • Customs inspections

  • Weather disruptions or logistics network slowdowns

If your order is delayed, rest assured — we’re tracking it too and will assist until it safely reaches you.

🔍 Track Your Order

Once your package ships, you’ll receive a confirmation email with your tracking number.
You can follow your parcel’s journey anytime on our [Track My Order] page.

❌ Order Changes & Cancellations

Need to adjust or cancel an order?

  • You can cancel within 24 hours of purchase — completely free.

  • Email us at truvia@gmail.com with the subject line: “Cancel My Order.”

After 24 hours or once the order is shipped, cancellations may no longer be possible.

🏡 Updating Your Address

Entered the wrong address?
Email truvia@gmail.com within 24 hours and we’ll fix it immediately.
Once the order has shipped, address changes can’t be made — but our team will help you explore options with the carrier.

📦 Delivery Attempts

Our carriers typically make two delivery attempts.
If both fail, your package may return to our fulfillment center. In that case, we’ll contact you to reschedule delivery or arrange a reshipment.

💔 Damaged or Defective Orders

We carefully inspect all items before shipping, but if something arrives damaged or defective:

  1. Take clear photos of the issue

  2. Email truvia@gmail.com with your order number + images
    We’ll send a replacement or refund immediately — no extra charge.

💬 Need Help?

Our support team is always ready to help with order updates, shipping concerns, or product questions.
📧 Email: truvia@gmail.com
⏰ Response Time: within 24 hours